Terms & Conditions

Last updated: August 2026

By using the Colonel Tours website or contacting us to request a service, you agree to these terms and conditions. Please read them carefully.

1. Nature of the service

Colonel Tours provides assistance with preparing and submitting tourist visa applications, booking hotels and flights, and preparing itineraries, acting as an intermediary between the client and the relevant bodies (embassies, consulates and travel providers).

2. Final visa decision

Approval rates quoted on the site (such as 98%) reflect our experience and record with previous applications, but the final decision to approve or refuse a visa rests entirely with the relevant embassy or consulate, not with Colonel Tours, and approval is never absolutely guaranteed.

3. Documents and information

The client is responsible for providing accurate, up-to-date and complete documents. Colonel Tours is not liable for any delay or refusal caused by incorrect or incomplete information from the client.

4. Fees and refunds

Service fees and embassy fees (if any) are explained to the client before any work begins. The service-fee refund policy in case of refusal is explained separately and directly to each client depending on the visa type, as some consular fees are non-refundable under embassy rules.

5. Flight and hotel bookings

Bookings made through us are subject to the airlines and hotels own policies (cancellation, changes, refunds), and we help the client communicate with them when needed.

6. Changes to these terms

We may update these terms from time to time; any update will be published on this page.

7. Contact us

For any question about these terms:
WhatsApp: 0102 731 9801
Email: info@coloneltours.eg