Frequently asked questions
Quick answers before you reach out — and if your question isn't here, message us on WhatsApp.
About the Service
What exactly do you offer?
We help you prepare and submit a tourist visa application for 90+ countries — from gathering and organizing your documents, to submitting and following up with the embassy or online portal, with personal follow-up until you receive your visa. We can also help with hotel and flight bookings and building your itinerary.
Is visa approval 100% guaranteed?
No, and anyone who tells you otherwise isn't being honest with you. The final decision always rests with the embassy or relevant authority, not with us. What we do guarantee is preparing a complete, well-organized file to the highest standard, based on our experience with hundreds of previous cases, to give you the best possible chance of approval.
What's the difference between applying myself and using you?
You can apply yourself in most cases, but a small mistake in document order or type can delay or even reject your application. We know exactly what each embassy requires, review your file before submission, and follow up until you receive it — saving you time, effort, and worry without having to learn every detail yourself.
Pricing & Payment
What exactly does the listed price include?
The price includes our service fee (file preparation and follow-up). If there are separate embassy or visa fees, they're noted on that country's page and we confirm them with you before you start.
If my visa is rejected, do I get a refund?
Refund policy varies by visa type, and we explain it to you directly before you begin the process. In general, some embassy fees are non-refundable under their own regulations, regardless of the application outcome.
How do I pay?
We agree on a convenient payment method with you over WhatsApp once we've reviewed your request together.
Documents & Process
How do I know which documents my destination needs?
Every country page on our site has a full list of required documents, and you can also download it as a PDF from the same page.
Can I apply without visiting the embassy myself?
It depends on the country — many visas are now fully electronic, while some still require an in-person appointment or biometrics. We'll tell you the exact type on that country's page and before you start.
If I'm missing most of my documents, can I still start with you?
Of course. A big part of what we do is giving you the full checklist and guiding you step by step to gather each document correctly, even if you don't know where to start.
Timing
How far in advance should I apply?
The earlier, the better — even for fast-processing visas. We recommend starting at least 3-4 weeks before your travel date, so there's enough time if any document needs adjusting.
When do you respond to enquiries?
Our team is available on WhatsApp around the clock, and we typically reply within minutes.